Ticket buyer support

Founded in 2003, Oztix is a proudly Australian owned and operated ticketing company, working with artists, venues, festivals and promoters. In an industry dominated by multinational corporations, Oztix has established itself as an innovative company while remaining true to its grassroots history, proudly independent and Australian. We sell tickets via artist, venue, festival, event promoter and Oztix websites, or via our 1300 telephone customer call centre.

The Oztix Check-In app is for Oztix event staff use. We don't have an app available to customers.

Oztix no longer has a My Account feature. Our Customer Experience Team are available Monday to Friday (AEST) 9am - 4:30pm and Saturday 8:30am - 4:30pm (online only) via our contact form, Messenger or phone 1300 762 545.

Our privacy statement explains how we protect your information.

We may share your information with promoters or parties involved in the event you've purchased tickets for, so they can provide specific communications about their upcoming event.

Oztix doesn't share your data or information to a third party to market unrelated products or services to you.

We do communicate with ticket purchasers through email about other events that are ticketed by Oztix, but these communications come from us and relate to other events we believe our customers may be interested in.

We offer several delivery methods. Available options may vary depending on the event.

eTicket (QR barcoded electronic tickets): This is a PDF attachment to your order confirmation email. SMS (QR barcoded electronic tickets): This is an SMS link sent to the number entered during the purchase process.

For both options, you can display the ticket QR barcode on your mobile phone or device. Just make sure you've turned up the brightness on your display.

It's fine to separate barcodes if people using the eTickets wish to arrive at different times. Ensure you have one barcode per person as each QR barcode is scanned as an individual ticket upon entry to the event.

Due to system process checks, tickets can take 15-30 minutes to send. Always check your junk or spam folder for ticket emails.

Registered post: Oztix will post your tickets to you via registered Australia Post. You'll receive a tracking number via email, please follow this manually as you won't receive any further automated updates. Upon delivery, a signature is required from a resident at that address to acknowledge receipt of the tickets. If no one is available to sign to receive the tickets, Australia Post will leave a card informing you that they unsuccessfully attempted to deliver to your address. The card will instruct you to collect from your local Australia Post office. The tickets will be addressed to the person who purchased the tickets, as such they'll be required to present valid photo ID at the post office, along with the card advising to collect the tickets. Registered Australia Post usually takes between 5 and 7 business days to arrive.

If you need your eTicket or SMS resent, contact our Customer Experience Team, or call us on 1300 762 545.

Alternatively, door staff will be able to assist you with gaining entry - simply present photo ID matching the details on the order.

Once purchased, tickets are non-refundable and non-transferable except as outlined in our terms and conditions. Tickets must be treated like cash, if lost or stolen, we're unable to assist.

If an event is rescheduled, all ticketholders will receive an email containing the new event information as well as instructions to obtain a refund.

If an event is cancelled by the promoter, Oztix will notify all ticket holders via email. All orders will be automatically refunded back to the card used during the initial purchase process.

If you've purchased third party refund protection through Booking Protect you can contact Booking Protect.

If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, trading post or social media forum, Oztix won't object to your sale if the sell price is no more than the face value of the original ticket price (what you paid for the ticket).

The event promoter may however have a different policy when it comes to ticket resale and we urge you to review their terms and conditions, which may differ to the advice we give here.

We recommend reselling your tickets via the authorised and safe resale platform Tixel.

Each event promoter will have their own website. This is the best way to contact the event promoter. Oztix doesn't release contact details for event promoters.