FREQUENTLY ASKED QUESTIONS
About OzTix
Q: Who is OzTix?
A: OzTix is an independent online ticketing agency that sells tickets for bands, promoters, venues and festivals you all know and love. We sell tickets for events nationwide via the individual band, promoter, venue or festivals website and a 1300 phone service.
Q: What is an OzTix account?
A: An OzTix account will make it quicker for you to purchase tickets. When you create an account, OzTix will store your delivery details. All you need to do is enter your email address and a pin (provided by you) and your details will automatically be supplied. An OzTix account also enables you to receive the OzTix newsletter.
*Note: OzTix does not store your credit card details.
Q: How do I create an OzTix account?
A:
Simply click here and you can create an account now. Alternatively you can create an OzTix account when you make a purchase. Just tick the box to "Create Account" when entering your delivery details. For future purchases all you would need to do is type your email address and then press login.
Q: Do I have an OzTix account already?
A: If you have purchased tickets thorugh an OzTix online outlet before and chose to "Create Account", we will have your details already. Click here to see the list of bands, festivals, venues and events we have partnered with.
Q: How can I change my OzTix account details?
A: There is a My Account link on all of the OzTix shops. Simply click on the link, log in and you can change or edit your details at any time. You can also just e-mail us and we will change the details for you.
Q: Why can’t I get into my account?
A: You may have entered your details incorrectly. You can contact us via the contact us section of this outlet or phone 1300 762 545 and we will look into it for you.
Q: My email containing my password has not arrived in my inbox. Why is this?
A: The first thing to do is check your junk mail. If you do not have OzTix as a member of your address book the email may end up in your junk inbox. If this fails to bring a result use the contact us section of this outlet or phone on 1300 762 545 and our friendly staff will help you retrieve your password.
Ticketing Q's
Q: How do I make a ticketing inquiry?
A: For general inquiries, please use the contact us section of this outlet or by phone on 1300 762 545. For order inquiries and refund requests please use the contact us section of this outlet or phone 1300 762 545.
Q: Where can I purchase ticket/s?
A: The best way to purchase a ticket is to visit the bands / venues website and follow the prompts. You can also peruse upcoming shows for all the OzTix ticketed events at oztix.com.au or by calling 1300 762 545
Q: What do I need to purchase a ticket/s?
A: You will need your name, address, phone number and email. Please be sure to provide you full address including street number. You will also need either a VISA® or MasterCard®. At this point in time OzTix is not set up for AMEX® or Diners Club® cards.
Q: I don't have a credit card, how can I buy a ticket online?
A: OzTix offers the option to pay through PayPal, an online account system. To learn more about PayPal please click here. Alternatively you'll need to find a family member or friend who will purchase for you and then you'll have to reimburse them.
Q: Does OzTix have retail outlets where I can pay in cash?
A: Yes we are glad to say that we do. OzTix supports your local indie music store by placing our ticketing system into their stores. For full details of our retail network please click here.
Q: How will I receive my ticket/s?
A: There are 2 delivery modes:
Registered Post:
This is where OzTix will post you out a ticket. Upon delivery the tickets will have to be signed for by a resident at the address. If no one is able to sign for these tickets Australia Post should leave a note informing you that there is a parcel to be picked up from your local Post Office. The person whose name was used as the delivery name during the purchase will need to take photo ID to the Post Office along with the note to pick up the tickets.
If you have purchased registered post tickets, the day OzTix posts them we will email you a tracking number. You can call Australia Post on 13 13 18 ext 2 ext 2 and have your tickets tracked and traced if they have not arrived within the prescribed 7 days.
E-Ticket:
This is where OzTix automatically adds your name to a door list which we send to the venue. On the night of the show, the name provided during purchase needs to show photo ID at the venue box office. The name will then be marked off the list and all ticket holders from that order will be admitted.**Please make sure that all people arrive with the ticket holder**
Q: My ticket/s have not arrived! Why could this be?
A: All envelopes posted by OzTix are registered with Australia Post. In most circumstances the postie has forgotten to leave you a note stating that your tickets are available for pick-up. In this instance call your local post office prior to contacting OzTix. If this fails to resolve your issue you can contact us or contact us by telephone on 1300 762 545. We can give you the registered post number allocated to your envelope. This will allow Australia Post to find your particular order via their national database
Q: Can I change the name on the door list?
A: If you are unable to attend an event OzTix is capable of changing a name on the door list 24hrs prior to an event. The only person capable of changing the name on a door list is the name in which the purchase was made.
Q: How do I get a refund?
A: All tickets purchased are non-refundable or non-transferable. This means we are unable to process refunds on tickets. Tickets must be treated like cash, if they are lost or stolen there is no recourse for a refund. If a show has been cancelled by the promoters OzTix will send you an email explaining this and the purchase price will automatically refunded to the credit card on which the tickets were purchased.
Q: Why isn’t my order being processed?
A: This can be because of a number of reasons. When you have a problem in the purchase process OzTix informs you of the problem by a notice which appears in a red box at the top of the screen. The reasons for troubles are as follows:
"Processing Error"
This may be due to a number of reasons such as a busy payment gateway or bank. It may also be because you accidentally entered wrong credit card details or you are attempting to use a credit card that we do not accept. Please double check that your credit card is a Visa or MasterCard and that you have entered the correct number and expiry date - then wait a moment and try again.
"Invalid account number"
Please double check that your credit card is a Visa or MasterCard and that you have entered the correct number and expiry date - then wait a moment and try again.
Please note: at this stage we do not accept Bankcard, Amex or Diners Club cards.
"Timeout waiting for Processor response - Bank timed out"
The error is because our bank has indicated that it is currently 'busy'. This can be due to a large number of reasons one of which being the bank experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order. If you continue to have problems please contact us and we will do our best to resolve the situation and help you process your order.
"Declined" and "Insufficient funds available"
Unfortunately, the bank has indicated that your credit card has been declined. This could be due to a number of reasons - possibly that you have insufficient funds. If you continue to have a problem and you are sure you have sufficient funds you can try contacting your bank, or try using another credit card. You can also contact us and we will do our best to help you out.
"Referral"
This means that your bank will not automatically process the funds through our system and has most likely put the funds for this transaction on hold. It may seem that the funds have left your account, however in most cases we have not received the money and it is being held by your bank awaiting additional authorization. You can contact your bank for more information. We have no control over your banks decision to do this but we will do everything within out power to make sure you receive the tickets you have tried to order.
"No response from Payment Gateway"
The error is because the payment gateway has indicated that it is currently 'busy'. This can be due to a large number of reasons one of which being the payment gateway is experiencing a very heavy demand. This issue is unfortunately out of our control. Please wait a moment and then try again to process your order.
If you continue to have problems please contact us and we will do our best to help you out.
Q: Why can’t I purchase more than 8 tickets?
A: As a conscientious ticketing agent we are trying to stop scalping any way we can. This limits the amount of tickets any one person can buy and will hopefully stop the scalpers from purchasing all the tickets.
Event Q's
Q: What are the age restrictions for an event?
A: Age restrictions for an event are determined by the promoter / band / venue.
They are as follows:
18+: Sorry juniors this show is for people who are over 18 only. No ID, No Entry.
All Ages: Hooray for everyone. The doors are open for all.
All Ages Licensed: This means that the doors are open for all. However there will be licensed drinking areas where there is consumption of alcoholic beverages. You will need to show photo ID in order to gain access to these areas. No ID, No Entry to the licensed area.
Under 18: This is one for the younger generation. Anyone who is 18 or older than 18, will not be admitted. The rules for under 18 shows do vary per venue and for some shows guardians are allowed with kids under 18. Please check with the venue for clarification.
Q: How can I get in touch with a Promoter / Venue / Band?
A: Each band / promoter / venue will have their own website with a contact us section. This is the best way to get in touch with who ever you are chasing. OzTix is unable to hand out contact details for promoters or bands. If you are chasing a venue then you can go to that particular venues online ticketing site and their contact details are available in the venue information link. Click here to get a complete listing of the bands, promoters and venues OzTix is associated with.
Q: What time does a performer come on?
A: This is a question we cannot answer. The only information we are given in regards to times is the Doors Open time. This is provided online and is visible next to the venue name during the purchase process.
Q: Can I wear shorts / thongs or a singlet to this gig?
A: Each venue or event will have different rules in regards to what you may or may not be able to wear. Each event OzTix sells tickets for has a disclaimer about the event on the first page of the purchase process. This will give you generic details of venue restrictions. Best bet is to visit that particular event / venues website and details of their rules and regulations will be available there.
Q: Can I take a chair / food / drinks or an umbrella to an event?
A: Once again this will vary between events. As a standard rule anything that may cause harm to another person will not be admitted into a venue / festival. Some events will allow food and drink to be brought in, however glass as a standard will not be admitted. You should check on the events / venues website for exact restrictions and regulations.